First of all – bad news first – if the account has been inactive for more than 30 days then Google may have deleted it from the server. This means that the account is likely irretrievable.
If this is not the case, please read on…
Now, in a perfect world you will have set up your Google account with an attached mobile phone number or an alternative email address. This Google recovery phone number or Google recovery email will really help matters because in this perfect world, where hindsight is not needed, you will then be sent either an SMS verification code or an email link, which will allow you to reset your password. Voila… you have recovered your account.
If you feel like punching me right now – because you didn’t set up a Google account recovery mobile number or alternative email address – then I am sorry. The truth is you need to be able to access your account to make these changes, and you’ve already made it clear you can’t. Sticky, sticky problem.
So, first of all, you need to click “trouble accessing your account”. This is the first step to Google accounts recovery – you will be sent to a page, this one in fact…
…and, you will be expected to select the option most suited to your predicament.
If it is a password problem, the Google account recovery form will ask you to offer suggestions for a password that might have been used with the account in the past. That gives you the opportunity to scroll through the endless possibilities of cat names and nicknames that may make up your passwords. Once you happen upon one, Google will give you the option of changing your password.
If you genuinely can’t remember and there is no recovery email and phone number, then Google may ask you to submit a CNAME change request. This can take up to 72 hours and is a whole world of complex and one best avoided. This is particular to people, who have bought a domain name and used a Google add on to create a domain email address. The process for dealing with CNAME requests is different depending on your domain server – whether it is GoDaddy or WordPress or some other platform. You will need to seek support from their customer service folk. You can still recover your Google account – it just needs very specific advice.
If you have forgotten your username, then this is where only your Google accounts recovery email or phone number will help you. Beyond this, you will need to sit and guess, what your username might be. Maybe try your actual name… and then an age or year, when you set the account up. I know, I know – this is obvious advice – but it is a place to begin, maybe, a prompt let’s say.
If you choose the third option, of having other problems signing in, Google will ask for your username and then give you a series of radials to click that best suits the issue you are having. This Google Recovery Form might offer options related to the two step verification process or the mail app or maybe, that you feel someone else is using your account.
As it says, Google trouble-shooter will take you through a number of questions to help you with your account recovery. Most of the questions will end you back where you started, trying to guess your password on the password recovery screen. However, there are really useful tips about how to reset your password, if it has been compromised and how to set up the two step verification process, if your email is used for sensitive information.
In truth, the best option would have been to read this article before setting up your Google account. Then, you could feel smug right now because you have a Google account recovery phone number – and the SMS code popped up and you were away. But, then, if you had known this you wouldn’t have just searched for an article on how to retrieve a Google account… eek. I really hope this article has helped… and you are now free to Google again.
Another useful tip – if you want to be sure that everything in your Google account will not lose, make a backup copy. Read the previous blog post – How to Backup the Google Account and restore in a click all your data.
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