Frequently Asked Questions

Have questions about SpinOne? Check out our FAQ. To make your navigation easier, we divided questions into several groups such as backup, ransomware protection, risky apps and access control. Each section contains valuable tips to enhanse your cybersecurity as well as information about SpinOne functionality. Please contact our support if you haven't find the answer to your question.

General questions about Spin

Who can be a SpinOne user?

Any person possessing an account in Google Workspace and/or Office 365. SpinOne serves both individual and business accounts.

Do you have a mobile version?

No

Can I upgrade my account?

You can easily upgrade your account to add access management and/or ransomware protection in your Admin Dashboard. You can also purchase more user licenses there.

Can I cancel my account?

Yes, you may cancel your account at any time. Please note that as you cancel your account, all your data will be automatically removed from the Spin servers. To cancel your account, you need to send us a request from your dashboard. Also, keep in mind while you have cancelled your service, your payment will continue for the contract you signed up for.

I suspended my subscription. Can I restore my Spin account?

  • Individual accounts – no.
  • Business accounts – yes, you need to contact your Account Manager.

Is there any storage limit for the account?

No.

Can I cancel my account?

Yes, you may cancel your account at any time. Please note that as you cancel your account, all your data will be automatically removed from the Spinbackup servers. To cancel your account, you need to send us a request from your dashboard.

Can SpinOne access our backed up files as well?

No, we encrypt all your data. Only the Admin of your cloud office can access it.

Do you encrypt the data? What kind of encryption do you use?

Yes. In transit, in use, and at rest. 256-bit AES algorithms. Learn more about data encryption in SpinOne and why it’s important.

What cloud provider does SpinOne use?

We use AWS, GSP and Azure. You can choose one of them for your data backup.

What certificates does SpinOne support?

SOC1
SOC2
SOC3
ISO 9001
ISO 27001
HIPAA
MPAA
FISMA
FERPA
CJIS
CSA
DIACAP
FedRAMP
ITAR
FIPS 140-2
G-Cloud
PCI DSS Level 1

How can I purchase your solution?

  • For Google Workspace

Our solution is available on Google Marketplace. You’ll need to log in as an Administrator for the business account or as a user for individual accounts.

  • For Office 365

Our solution is available on Microsoft AppSource. You’ll need to log in as an Administrator for the business account or as a user for individual accounts.

Is there a free trial?

Yes, Spin offers 15 days of free trials for individuals and businesses.

Can I schedule a demo of your product?

Sure, our sales team will be happy to help. Please follow this link.

What is the cost of your solution?

Spin has a subscription-based model. We charge per user per month. We also have three different cybersecurity solutions for Google (backup, ransomware protection, and access management) and 2 tools for Office 365.

Our price therefore depends on a number of factors: business or an individual account, cloud office suite you use, the cybersecurity solution you need.

Google Workspace solutions start at $3 per user/mo. Please go to the Pricing section for more information.

Microsoft 365 solutions start at $4 per user/mo. Please go to the Pricing section for more information.

Individual Subscription starts at $0 per user/mo. Please go to the Pricing section for more information.

Do you have an API for developers?

No, we don’t, but we are working on it. Please follow us on Twitter or at our Blog and watch for a planned release date.

I want to become a reseller. What should I do?

Follow the link and fill out the Become a Partner form.

Do you have a reseller in my country?

Please, contact our support for more information.

Backup FAQ

Why does my business need a backup?

  1. Data loss damages business operations and business continuity.
  2. It can result in financial and reputational losses.
  3. The laws in most countries stipulate mandatory backups for data.

What is the 3-2-1 rule?

It’s a recommended practice for backups. You should have 3 copies of your data stored on 2 different media one being stored in a remote location.

Is my data safe in the cloud?

Clouds are safe for data storage. This doesn’t, however, apply to cloud office suites that have several entries for cyberattacks.

How often should I backup my data?

At least once a day.

What are the different types of backup?

Full and partial. There are two types of partial backup: incremental and differential. Read our article on different types of backups and learn which is best for you.

Is it safe to backup my business-critical data at SpinOne?

Yes. Learn more about how SpinOne ensures the security of your data.

What happens with different versions of my files? Do you backup them too?

SpinOne backs up 100 last versions of each file.

How often can I backup my data with Spin?

You can set automated backup up to three times a day and in addition to that make an unlimited number of manual backups.

What types of data does Spin back up?

  1. All types of files stored on your Google drive or OneDrive
  2. emails, contacts & calendar entries
  3. meta data (file hierarchy, email folders).

Can I or anyone else delete my data backed up by Spin?

No, you can’t delete your backed up data. The reason for this is because this functionality may cause data loss due to accidental or purposeful deletion. So for your data security sake we decided not to allow data deletion.

I lost my Google/Office 365 account. Can you help me recover my data?

SpinOne can only restore the data that we have previously backed up. We can only help users who have Spin subscription.

Can our business use Google Drive as a backup?

No. Google Drive and Shared Drives is a service in a cloud office suite. Its key purpose is to enable collaboration on documents. Google explicitly explains that it’s not a backup service.

Why should I backup my Google data?

Google Workspace is vulnerable to ransomware attacks as well as data loss due to human error and malintent. Google provides limited time for the restoration of the lost data. In most cases, the loss is spotted past this period.

  • Why backup Gmail?

Departments with vast external communications like Sales, Customer Success, or Procurement heavily depend on data that exists nowhere outside their inbox.

  • Why backup Google Drive & Shared Drives?

Most business-critical data is stored in these services. It can be corrupted or deleted in the event of a planned attack or by chance.

  • Why backup Google Contacts?

Businesses invest significant resources in building their contact lists that can be deleted in seconds.

  • Why backup Google Calendar?

Calendar augments your business operations both inside the company and with external actors.

Google Provides Google Vault. Why do I need SpinOne?

Google Vault is an archive service. It doesn’t do a daily backup. Spinbackup is a true backup provider with version control. Google Vault + Spinbackup is the right disaster recovery plan for your organization. More details in our article.

What Google Services can I backup with SpinOne?

We backup Google Services that contain the most critical information for the business: Gmail, Drive, Shared Drives, Contacts, and Calendar.

What is the difference between SpinOne and other cloud backup services for Google Workspace?

In short, SpinOne is easier to use, has better performance, and more features than other solutions. For more information, please check out our backup tools comparison table.

Can our business use OneDrive as a backup?

No. OneDrive is part of Office 365, the cloud office suite. Its key goal is to prompt the team collaboration on files, not to store them. Microsoft makes it crystal clear that it is not a backup service.

Why should I backup my O 365 data?

Office 365 is vulnerable to both ransomware attacks and data loss due to human error or malintent. None of Office 365 services is safe from these events. Furthermore, Microsoft has limitations to the file recovery time. There’s a great chance you’ll detect the data loss after the recovery opportunity expires. 

 

  • Why backup Outlook/ Microsoft Exchange?

Your inbox contains irrecoverable data that might be essential for business daily operations.

  • Why backup OneDrive?

Files in OneDrive can be changed on a regular basis. You need to have the access to the latest correct versions in case of their corruption.

  • Why backup People?

People is basically the contact book for your business. Most contacts exist only there and will be hard to restore.

  • Why backup Calendar?

Calendar is essential for internal and external operations.

What Office 365 Services can I backup with SpinOne?

We backup O365 Services that contain the most critical information for the business: OneDrive, Outlook, People, and Calendar.

What is the difference between SpinOne and other cloud backup services?

In short, SpinOne is easier to use, has better performance, and more features than other solutions. For more information, please check out our Office 365 backup solution comparison.

Should I backup my personal files?

Yes, if you cherish them. Your data can be corrupted in the event of a ransomware attack or human error.

How do I estimate my total backup storage needs?

Once you’ve created a new Spinbackup account you will be able to see your Google storage usage to find out how much storage you need to back up your sensitive data.

I lost my Photos. Can you help me?

Yes, if you have a SpinOne account. Contact our support for more information.

Do you backup Google Photos?

Yes, we do. See more information here.

Is it possible to migrate my data from Google Workspace to Microsoft 365 with Spin?

Yes, it is. Read our full guide.

Is it possible to migrate my data from Microsoft 365 to Google Workspace with Spin?

Yes, it is. Read our full guide.

Can I migrate data between Google accounts with Spin?

Sure. Account migration with Spin is times easier for Admins. Learn more here.

Can I migrate data between Office 365 accounts with Spin?

Yes.

Ransomware Protection FAQ

What’s ransomware & how does it work?

Ransomware is malware that encrypts files in a given system. Cybercriminals demand payment (ransom) in exchange for decryption keys. Learn more about ransomware.

Can ransomware hit Google Workspace?

Yes, it can and it regularly does.

Can ransomware hit Office 365?

Yes, it can. It disrupts businesses forcing them to pay billions of dollars for encryption keys.

Why are Google Workspace and Office 365 vulnerable to ransomware attacks?

Ransomware gains access to your cloud office suite from either a third-party app or your employees. The latter gives access as a result of malicious intent or a phishing scam.

How does ransomware infect cloud office suites?

There are three main entry points: infected PC that has a synchronization folder with cloud suite, third-party apps, and access granted by users. Read more in our article.

What are the consequences of a ransomware attack?

  1. Employee downtime
  2. Business interruption
  3. Mission-critical data loss
  4. Sensitive data leak
  5. Unexpected cost for paying the ransom
  6. Reputation risk
  7. Unexpected IT costs
  8. Fines and penalties

What’s the average downtime in an event of a ransomware attack?

From several weeks to several months.

What’s the average cost of ransom for business?

$312,493 in 2020.

What’s the frequency of ransomware attacks?

304M attacks in 2020: 365 days = ~833K per day.

What should I do in case of a ransomware attack?

First, try to turn off access to the infected cloud drive to all your PCs. Second, contact law enforcement. Third, check if you can roll back to previous versions. If not, define the type of ransomware and try to see if there’s an encryption key. If there’s no such thing, consult your Legal Department and pay the ransom. Learn more in our article.

Should I pay a ransom?

Yes, if there’s no other option to restore your data.

How can my business protect against a ransomware attack in a cloud office suite?

We suggest using anti-ransomware solutions, SpinSecurity in particular.

What is the difference between SpinOne and other anti-ransomware solutions?

Most anti-ransomware solutions use historical data about previous attacks and decryption keys that were purchased or created. Unfortunately, they are vulnerable to new types of ransomware.

Unlike them, SpinOne is equally efficient against all types of ransomware as it uses unique AI-based technology.

How does SpinOne anti-ransomware solution work?

SpinOne analyzes data behavior in the cloud and detects mass data encryption activity (the main indicator of a ransomware attack). It revokes access to your cloud office and initiates the recovery. Read more on how SpinOne fights ransomware.

How fast can SpinOne detect and stop ransomware?

On average, it takes up to one hour.

How fast can SpinOne recover files?

On average, Spin completes restoration in less than a day.

Access Risks in Google Workspace

What are the key access threats in Google Workspace?

  • Public sharing of sensitive data. 
  • Outside sharing with unauthorized users.
  • Inside sharing with unauthorized users.
  • Access granted to third-party risky apps and extensions.

How can unauthorized access damage my business?

  • Data theft
  • Data corruption
  • Data deletion.

Why aren’t Google Workspace access policies & features enough to protect my data?

Google Workspace has a limited set of data protection policies & features. In some cases, business operations will stop if these policies are applied. As a result, companies choose a less secure option to survive.

How can I get better control over access to my Google Workspace?

SpinOne is a SecOps Automation tool that can help Administrators monitor and manage access more easily. It has a number of options that Google doesn’t provide. It can significantly reduce your IT costs. Read more in our article.

Risky Apps in Google Workspace FAQ

What are the key risks of third-party Google apps and extensions?

Third-party apps can bear a hidden malicious code that will eventually infect your Google Workspace and damage the data stored there.

Does Google Workspace have any protection against risky apps?

No.

How can I protect my Google Workspace against risky apps?

Spin can easily detect apps, assess the level of their risk, and notify the Administrator. You can also revoke access of these apps to your Google Workspace in Spin. Please read more in our article.